Return and Replacement Policy

Last Updated: 12/9/2025

Because all products are custom printed on demand, we do not accept returns or exchanges for:

• Size issues

• Buyer’s remorse

• Ordering the wrong item

However, if Printful makes a mistake, we’ll fix it.

1. Damaged / Defective Items

If your item arrives damaged, misprinted, or defective:

• Contact us within 7 days of delivery

• Include photos of the issue and the packaging

We will submit the claim to Printful and they will replace the item at no cost.

2. Wrong Items

If the wrong product was shipped, contact us within 7 days. Printful will replace it.

3. Lost Packages

If tracking shows the package was lost in transit, Printful may replace it depending on carrier status. If the carrier marks it “delivered,” Printful typically does not replace the order.

4. Returns

Since all items are custom-made, we do not accept returns to our location or Printful’s facilities.

5. Cancellations

Orders cannot be canceled once production begins, which is usually within hours of checkout.

6. Contact

To file a claim or request help:

support@evolvebiopepmerch.com